Council Insights Blog

      Tailored specifically for Australian councils, we share relevant insights and expert tips on enhancing community engagement, driving efficiency, and leading with innovation.

      Articles

      Laying strong foundations for council success
      Actionable Insights, Community Engagement, Council Improvement and IP&R, Employee Experience

      Laying strong foundations for council success

      Getting a clear picture of where your council is at is essential. Only with this baseline can you prioritise effectively, knowing exactly where to focus your efforts to guide the development of your...

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      The art of bringing your people on the journey
      Retention, Actionable Insights, Culture and Engagement, Leadership Development, Employee Experience

      The art of bringing your people on the journey

      How engaged are your people in your journey of continuous improvement? The irony is that all too often employees disengage from the engagement process. They suffer from ‘survey fatigue’ when insights...

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      Unblocking bottlenecks by helping turn insights into action
      Actionable Insights, Culture and Engagement, Employee Experience

      Unblocking bottlenecks by helping turn insights into action

      As an HR, P&C, or OD leader in Council, you’re tasked with the critical role of creating a culture that views the big rock challenges as opportunities. A culture that enables Council to find a way to...

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      Closing the insights gap for council's outdoor workers
      Diversity and Inclusion, Culture and Engagement, Employee Experience

      Closing the insights gap for council's outdoor workers

      Your employee engagement survey results are in! But the participation rate of your outdoor workforce is in stark contrast to office-based teams. So you’re left with no choice but to make decisions...

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      Unlocking the art of doing more with less: A guide for Councils
      Continuous Improvement, Productivity, Employee Experience

      Unlocking the art of doing more with less: A guide for Councils

      Anyone working in local government will be familiar with this conundrum: service delivery expectations from the community and legislative and reporting requirements are both on the rise. But funding...

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      Dealing with Community Incivility: A Growing Concern for Councils
      Employee Experience

      Dealing with Community Incivility: A Growing Concern for Councils

      Absolutely no one should have to deal with death threats, physical abuse or verbal harassment when they come to work. And yet increasingly this sort of behaviour is becoming ‘part of the job’ for...

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      The great reset
      Employee Experience

      The great reset

      A little over two years ago we plunged into lockdown due to the appearance of COVID-19. Overnight our working world changed. Bustling office buildings became like ghost towns, complete with...

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      The power of purpose in council operations
      Employee Experience

      The power of purpose in council operations

      In today’s dynamic work environment, understanding and communicating your council's purpose is more crucial than ever. KPMG’s research underlines the significance of purpose in crafting an...

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