Ready to explore a new way to grow your business? Here are some tips, tools and stories to help you on your way.

  • Case Studies

  • Blog

  • Resources

  • The New Zealand Apples & Pears Story: Building a Connected and Confident Membership

    The challenge of engaging with a diverse membership

    New Zealand Apples & Pears represents and promotes the New Zealand pipfruit industry – growers, packers, and marketers of apples and pears. Their 320 members are spread throughout the country, presenting a challenge familiar to most membership organisations. As New Zealand Apples & Pears’ CEO Alan Pollard puts it, “For some time I had been concerned about the engagement with our members – whether it be low turnout at meetings, poor readership of publications or little (if any) feedback from members. I wanted to find a way that would provide me with member feedback to both shape our strategy and to see whether our members felt that we were doing a good job on their behalf.”

    Searching for a better way to connect

    New Zealand Apples & Pears had used feedback surveys in the past, but Alan says with high workloads and concerns about confidentiality, response rates from members were very low. “What I needed was an independent methodology that business owners would feel comfortable using, which was easy for them to use, and that they could complete in their own time.”

    After an extensive search for a survey system that would meet these needs, New Zealand Apples & Pears decided on the customised AskYourTeam for Membership Organisations system. Not only was it easy to use, Alan says he felt confident that it would measure what really matters when it comes to building a successful membership organisation: “I haven’t found any other system that offers a more comprehensive methodology to survey our members.”

    The membership base embraces the AskYourTeam system

    The response from New Zealand Apples & Pears’ members has been overwhelmingly positive, and response rates have improved dramatically from previous surveys.

    The feedback from our members is that it’s extremely easy to use, and they felt confident responding because it’s a confidential process.

    The rating scale questions gave Alan a detailed understanding of how New Zealand Apples & Pears was performing in the areas that have the biggest impact on success, and the custom questions allowed New Zealand Apples & Pears to test their strategic priorities with their membership.

    Turning results into action

    When they got the results from their first baseline survey, the New Zealand Apples & Pears team was pleasantly surprised. “The industry considers the organisation is performing well, but it did show there are areas where we have some challenges,” says Alan. “What it allowed us to do was to zero in specifically on those areas, so that we can identify where we need to put our greatest focus.”

    The survey showed that regional members wanted more face-to-face contact from the New Zealand Apples & Pears team. “It’s very easy with a head office in the Hawke’s Bay to focus our attention here, but it’s important that all of our growers are properly represented and communicated with.” Since that first survey, Alan has travelled around the country meeting directly with the growers, letting them know how New Zealand Apples & Pears is addressing the issues they’ve identified.

    The outcome: A more confident and connected membership

    Alan is enthusiastic about the way using AskYourTeam has allowed New Zealand Apples & Pears to refresh their strategy and prioritise the issues that are important to their members.I can’t speak highly enough of both the methodology and of the quality of AskYourTeam’s advice and guidance. Our growers feel they’ve been listened to, that their thoughts have been taken into account when we make our decisions, and that everything we do is focussed on growing their returns and making their life a lot easier.”

    Read more case studies
  • Leveraging technology to enhance a human workforce

    Most of us can feel certain that the robots aren’t coming for our jobs just yet. Yet, the same technology is also opening exciting opportunities for us to focus on leveraging the strengths that set humans apart.

    Success through meaningful involvement

    There is a growing realisation at the most senior level of New Zealand business and public sector leadership that we could operate better by becoming more diverse and more inclusive. Not because diversity is a compliance thing, because being a diverse organisation means being a smarter organisation.  

    We’re doing diversity and inclusion wrong

    It’s the greatest untapped source of increased productivity for Kiwi organisations, yet very few have managed to successfully harness the benefits of diversity and inclusion. Why aren’t we doing better? 

    Four tips to secure top survey uptake

    Whether you're launching your first or fiftieth survey, giving your people the freedom to speak up in confidence without fear of judgement is key. Here's our Client Services Specialist, Kelly's, four tips how to drive top survey uptake time after time.

    The Three Cs for creating a culture of involvement in your workplace

    We have a very clear, one word understanding of what makes a great workplace culture. Involvement. When everyone in an organisation feels involved in running the business, then you have a great workplace culture.

    Are the robots really coming?

    There’s no doubt the future of HR will be tech-enabled. Every HR professional is either using a tech feedback tool or looking around for one to implement. Chris O'Reilly explains.

    2019 Deloitte Global Human Capital Trends - Report Summary

    Here's our summary of the 2019 Deloitte Global Human Capital Trends report: Leading the social enterprise. Reinventing with a human focus comes with a bold call to action: now is not the time to tinker at the edges of your organisation— it’s time to reinvent it. 

    Invisible Women: Exposing data bias in a world designed for men

    There are many areas where women are making waves in the business world. But there are still pockets which are affected by unconscious bias and areas where there is a knowledge deficit. 

    Keeping the Human in HR

    While modern software and new apps aim to automate processes, make recommendations for leadership training and predict staff turn-over, there is a danger of focusing too much on the technology to do the work.  

    The Impact of “Big Data” on HR

    Big data is not a new paradigm. It encompasses many interrelated disciplines fuelling a demand for people with entirely new skillsets. Dave Robertson explains.

    3 Tips to overcome survey fatigue

    Survey fatigue can occur, when people are required to participate in traditional surveys, but never get to see any action as a result of their endeavours. Here's how you can prevent it from happening in your organisation.

    Goodbye old school hierarchies, hello team mates

    Finding balance and stability in our changing world is a massive challenge for business leaders. We must harness the power of teamwork for modern agile organisations to thrive and prosper. 

    All hands on deck

    We might not be running nuclear attack submarines, but we can all learn from Captain David Marquet and the USS Santa Fe. The best way to run a ship or an organisation is to make sure your team feels involved, invested and empowered to trust their own decisions.   

    Designing a better employee experience

    Organisations should move beyond thinking about experience at work in terms of perks, rewards, or support, and focus on job fit, job design, and meaning—for all individuals across the whole organisation. Andre Clarke explains.    

    Three golden rules for successful change management

    A common belief is that communications is at the core of successful change management. And indeed it is critical, but it’s only one part of the machine. Jen provides her three golden rules to successful change management.  

    Pulled apart – how HR actually deals with sexual harassment

    In a time when attitudes towards workplace sexual harassment are shifting dramatically, we’ve heard from victims and learned about perpetrators. Here are the complicated experiences of HR professionals who have stood between them.

    Workplace culture starts with involvement

    Productivity grows out of involvement. If you want to build a more productive workplace culture, involve your people more meaningfully in your business. 

    How do we get balance in all respects?

    How to get more women into senior roles? How to better celebrate the achievements of women? How to balance the demands of family and career? Jen McKay discusses how do we get a better balance in all respects.

    Gender Balance in Business

    Gender balance – how long will it be in New Zealand until we can honestly say ‘we’ve got this’? It’s a timely question as global celebrations for International Women’s Day happen this Friday. This year’s theme is #BalanceforBetter. What a great call to action!

    Collaborative Teams

    Collaborative teams are units that bring together individuals with unique, disparate skill sets for a defined goal. Jude Manuel discusses how best to facilitate collaboration in an agile world.

    How #MeToo has changed HR forever

    The impact of the #MeToo movement has been far-reaching. What started as a campaign to build a conversation around sexual violence has gone on to permeate many aspects of our culture.

    Beating the bullies

    New Zealand has a shameful history of workplace bullying but there’s a growing movement among workplace culture experts to stamp it out. AskYourTeam CEO Chris O’Reilly investigates. 

    Beyond engagement

    Today’s businesses are moving on from engagement, focusing instead on their employees’ experience of work and tapping into what they think, says Jude Manuel.

    Checking the pulse

    A new breed of digital HR tools in creating a people-led business revolution and providing a content read on the HR health of an organisation.

    What is this thing called workplace empowerment?

    When a person is genuinely empowered in their job and involved in their organisation, they will become highly engaged, productive, loyal and keen to share their ideas and talk about what they do with colleagues by default. 

    Attraction and retention of millennials through learning and CSR

    Business success depends on having an effective career development strategy in place, but what role does workplace learning,and CSR play in the attraction and retention of millennial?

    Creating a culture that inspires employee loyalty

    Helping senior leaders to understand that they are an integral part in inspiring employee loyalty enables them to acknowledge the value of other people’s ideas and input.

    From talent to team: HR’s generational change

    Talent is no longer regarded as a raw material in the economic equation to be retained for the productive working life of a human, but something to tap into according to the changing needs of the organisation at any moment.

    Are you implementing a culture of empowerment in your organisation?

    Genuine cultures of empowerment can only come about when leaders realise that empowerment isn't an act of benevolence toward those lower down the pecking order than them.

    How to make Continuous Performance Management work?

    Performance appraisals are widely unpopular with both staff and managers. People are now querying whether annual performance reviews and ratings are best serving the needs of organisations and individuals.

    A time to reflect, redefine and upskill

    In an age of disruption and transformation, career transitions are the norm. Equipping people with the skills to move on will differentiate an organisation in the eyes of those who remain.

    The dictator is dead. Killed by technology.

    The industrial age command and control leadership is dead. It was killed by digital technology that allows people throughout an organisation to have their say in how it should be run.

    Anonymity key to overcoming unconscious bias

    Unconscious bias is the great unsolved problem of modern HR and one of the intractable barriers to building a truly diverse organisation. Almost all people hold subtle biases based on gender, ethnic and other differences and we are surprisingly powerless to do much about it.

    Digital tools create a people-led business revolution

    In the past decade, the operations side of business has been revolutionised by digital connectivity. Now the smart businesses in every industry are looking for the next advantage by redesigning their organisations using a new class of digital tools and analytics driven data. 

    Wisdom from Women -New Zealand women leaders on leadership

    What makes a great leader? Watch four inspirational New Zealand female leaders sharing their views and thoughts on the topic this International Women’s Day.

    Building workplace cultures where unsafe behaviour is not tolerated

    The consequences of allowing bullying to survive in a workplace culture can be profound. From mental health issues to lost productivity and talent retention problems, bullying has the potential to undermine an organisation and cause serious harm to its members

    Why the future belongs to HR

    There has been a seismic shift from management by engagement to leadership by involvement that is changing the way we think about everything from the war for talent to how we build organisational culture. 

    Strengths and Weaknesses of New Zealand Leaders

    Powerful new benchmarking insights have been made available for the first time from leadership survey AskYourTeam into the strengths and weaknesses of Kiwi leadership. 

    5 Tips for Transitioning from an Engagement Survey to AskYourTeam

    After years of using a traditional engagement survey, Smith&Smith made the transition to AskYourTeam.  Pati Bloor, Smith&Smith's People and Leadership Director, shares her top five tips for a successful transition. 

    AskYourTeam: A System Your Leaders Will Love

    Throughout my years as an organisational development specialist, I've noticed leaders are sometimes less-than-enthusiastic about 'HR' initiatives such as engagement surveys. I think that's understandable.

    Engagement: Does it Matter Any More?

    In the early days of ‘staff surveys’ we measured staff satisfaction. We then deepened our questioning to understand what made our employees feel committed to go that extra mile or ‘stay, say and strive’. It worked well for some organisations, but many have plateaued.

    Are You Measuring What Matters?

    As leaders, it’s easy to measure what we're comfortable with, instead of what will actually have the greatest impact on the success of our business. But without a systematic approach to measuring what really matters, your business is unlikely to reach its true potential.

    You Don't Have All the Answers (and that's OK)

    Leadership is no longer about the visionary guru leading the charge. That idea belongs to a time when businesses operated in a slower world. Command-and-control leadership was the norm. Times have changed.

    Why Smart Businesses are Focussing on Performance Before Engagement

    The traditional way of thinking about engagement is linear - employee engagement leads to improved business performance. But recent research is pointing to a much more circular model. 

  • Deloitte: Global Human Capital Trends 2019 Report

    An intensifying combination of economic, social, and political issues is forcing HR and business leaders to learn to lead the social enterprise - and reinvent their organizations around a human focus.

    Download Report

    Diversity & Inclusion: Anonymity key to overcoming unconscious bias

    Diversity and inclusion are priorities for every HR pro today, but too often we shy away from conversations about the biggest barrier to creating more inclusive organisations - unconscious bias.

    Download Discussion Paper

    Deloitte: Global Human Capital Trends 2017 Report

    Deloitte’s 2017 Human Capital Trends survey of leaders from around the world identifies the critical trends shaping the HR agenda.

    Download Report

    Becoming Irresistible: A New Model for Employee Engagement 

    Josh Bersin, Principal with Deloitte Consulting, on why the traditional employee engagement survey - devoid of modern, actionable solutions - has passed its used-by date. 

    Download Paper

    AskYourTeam for Business

    We analysed the world’s top leadership models to understand what the most successful businesses have in common. Then we built an independently-verified system to help you get to the heart of how your business is doing in each of these make-or-break areas. Find out how AskYourTeam generates breakthroughs in business performance.

    Download eBook

    AskYourTeam for the Public Sector

    We’ve created a system especially for public sector organisations that assesses performance against the Performance Improvement Framework (PIF) and Leadership Success Profile (LSP) models. Find out how you can take your organisation from good to great with AskYourTeam for the Public Sector. 

    Download eBook

    AskYourTeam for Membership Organisations 

    No matter the industry or the size, all membership organisations face similar challenges around growth, retention, and nurturing active involvement from their members. Find out how you can create a voice for your members with AskYourTeam for Membership Organisations. 


    Download eBook

    AskYourTeam for Local Government

    In consultation with EquiP, we've developed a system especially for New Zealand’s Local Government sector. AskYourTeam for Local Government optimises the underpinning processes of the Local Government Excellence Programme. Download the ebook to find out how AskYourTeam can transform your council.

    Download eBook