DECISION INTELLIGENCE FOR COUNCILS
Make council decisions you can stand behind.
CODA brings together the feedback of your community, your staff, and your elected officials into one clear picture. The solicited (and unsolicited) insights that your community share with you every day are no longer locked in silos...
So your council can lead with evidence, not instinct.
THE CHALLENGE
You have more feedback than ever. But decisions are no easier.
Community insights are everywhere... consultation platforms, surveys, complaints data, call centre logs, social media posts. It's hard to keep track of. And still, when a hard decision lands in chambers or in the board room, you're not sure what the whole community actually wants.
| Fragmented data Community sentiment insights sit in siloes across multiple platforms and multiple teams with no single picture. |
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| Loud voices dominate The ten people who attend every meeting shape your narrative while the silent majority stays invisible. |
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| Defensibility Risk Community complexity means decisions are harder to justify to councillors, regulators, media, and the public. |
We have a very silent majority. They're not on social media, and they're not complaining. We've got to have a way to be able to balance all the views and demonstrate we are being really effective.
Communications Lead
NSW Regional Council, CODA Pilot
MEET CODA
All your community signals. One clear, continuous view.
CODA is a Decision Intelligence Platform built specifically for the accountability and rhythm of local government. It aggregates and interrogates every source of feedback, in any format, and continuously surfaces what actually matters to your community.
It's not a survey tool. It's not a dashboard.
Think of CODA as the most perceptive person in the room... the one who understands both the data and the people behind it.
It's the layer that connects all the complex sentiment and emotions you already collect, and turns it into insight that you can act on.
WHAT CODA DOES FOR YOUR COUNCIL
Your Community Sentiment Unlocked.
Unify your Community Voice
Bring together consultation data, call centre transcripts, social media, surveys, and council meeting recordings all in one place. Simply drag and drop, no complex integrations needed.
Balance the Picture
Explore not only the loudest voices, but also the sentiment of the silent majority. CODA's Community Confidence Index gives you a calibrated, defensible view of how your community really feels.
Decide with Confidence
Interrogate all data sources on any council topic to surface existing perceptions. Use this data for reports, councillor pre-briefs, leadership meetings, and grant applications. Real community evidence, not assumptions.
WHAT CHANGES?
The Difference CODA Makes
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Save hours on reporting
Generate Evidence Builder extracts for every project instead of sifting through thousands of community responses. - Spot risks early
Identify when a service is trending down before it becomes a crisis - Align leadership to community
Give your executive team a monthly view of whether decisions track with what the community is actually saying - Break down silos
Cross-department and cross-project insights. Uncover connections that you'd be surprised by. - Support long-term planning
Use pre- and post-consultation comparisons to justify major decisions with evidence - Protect underrepresented voices
Pin demographic data (e.g. youth, indigenous communities) so it's never diluted or lost.
BEHIND THE SCENES
How CODA Works
Your Data Bank
Upload feedback from any source.
Solicited, Unsolicited.
Structured, Unstructured.
- Perception Vault
Add records and responses from Call Centre transcripts, Have Your Say, Social Media, Complaints, Council Meeting recordings, Surveys... and more. - Context Vault
Add context by uploading Strategy documents, planning frameworks, annual plans, project plans, service catalogues. - Filters Vault
Filters and lenses to drill into services, community outcomes, specific wards, demographics, topics and timeframes.
The Analysis Layer
CODA continuously processes
your data and surfaces
what matters.
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Community Confidence Index (CCI)
A calibrated confidence barometer across your municipality, used to track customer satisfaction over time. - Ward Sentiment Map
Geographic view of how the communities feel by topic. - Themes & Topics
Automatically surface positive, negative and most discussed insights across all your sources. - Emotional Mapping
CODA tracks 87 different emotions, so you know the difference when someone is angry, disappointed, or joyful.
Ad hoc Interrogation
Two powerful, conversational
AI interfaces:
ask CODA anything in plain language.
- Ask My Community
The chat-style interface into all of your data. Analyse your community data against your annual plan and strategic priorities. - Evidence Builder
For a specific issue, topic, or theme generate a structured engagement summary with one click. The comprehensive summary uncovers blind-spots, links to sources, and references real quotes replacing manual write-ups with a first draft that is ready to review.
EARLY FEEDBACK
What our Pilot Councils Are Saying
"I feel like this platform has the ability to give the elected members and our leadership team a view over their community that they've never had before."
Strategy and Engagement Lead
District Council, NZ
As we get closer to the finalisation of that long-term plan, this community voice is critical - because that is how we can provide internal certainty and external certainty that we're listening and this does align with community.
Strategy Lead
District Council, NSW
Bringing it all together is - because we do have so many avenues - where the benefit would be.
Council Services Manager
Shire Council, NSW
Something that would bring it all together, not a manual task, sounds good!
Comms and Engagement Manager
Regional Council, NZ
When we can overlay a community voice on top of [our plan] that tells them that actually the $10M road or the $70M bridge is not as impactful as the library being open seven days a week. That's powerful.
Community Engagement Director
District Council, NZ
I would like to see that the insights that we get out of this becomes the framework of what the future for our local government is. And how our council keeps or maintains its level of localism.
Communications Leader
District Council, NSW
Recording and measuring [feedback] is really hard to quantify it. You might have 20 responses about one particular thing or facility, but it's really hard to actually gauge sentiment when it comes through different channels and teams.
Operations Specialist
District Council, NSW
Customer Service has probably been kept in the dark a lot. They're not across what we're hearing, and we're not across what they're hearing. There's an opportunity here for us to work closer together.
Community Manager, Regional Council, NSW
I'm totally blown away by what I see, and the potential.
Customer and Community Lead
District Council, NZ
It's something that we've been wanting to do for years. Getting that sentiment and knowing where exactly are we meeting expectations or letting customers down, this brings it to life.
Business Systems Support
Shire Council, NSW
A PLATFORM YOU CAN TRUST
Built on over 10 Years of Community Intelligence
CODA is built by AskYourTeam: the team trusted by over 50 councils across Australia and New Zealand to listen to and act on community and staff feedback. CODA is the next step... from listening, to understanding, to deciding.
- Data hosted locally - no data leaves your region without your control
- Confidence scoring and emotional mapping to validate AI outputs
- Drill down to source - every insight is traceable back to a verbatim community quote
- Audit logs for all evidence generated
BE PART OF THE NEXT COHORT OF PIONEER COUNCILS
Register your Interest
We're onboarding a select group of councils who want to lead the way in community intelligence.
If you're ready to stop guessing and start knowing, we'd love to hear from you.
To register your interest, fill in our expression of interest form here.
We'll be in touch within 2 business days to arrange a platform preview and a personalised demo with your own council's data.