Service Review Assessments
Eliminate bias, prioritise what really matters
Comprehensive insights to deliver the right outcome
Reimagine Service Reviews. Equip your council with real-time feedback across every service, eliminating bias, manual processes and lengthy review cycles. Both cost and time-efficient, leverage AskYourTeam's technology to help you make evidence-based decisions that keep pace with your community's needs.
These are the pieces that tell me how our organisation and our people are going, and if the time, energy and resources we're spending on building a thriving organisation is paying off.
Monique Davidson
Former Chief Executive, Central Hawke’s Bay District Council, current Chief Executive at Horowhenua District Council
Councils have limited resources and you need an effective way to work out where to put your time and effort. This has enabled us to focus on the next part of our service reviews.
Peter Gainsford
General Manager, Inner West Council
Uncover valuable insights
Ask the people who matter most
Your service delivery teams and the communities they serve will always be your richest source of insight. Our proven platform means you never have to guess what they’re thinking. By asking the right people the right questions, you’ll get the full picture and ensure every voice is heard.
Prioritising with precision
Focus reviews where they matter most
Pinpoint where the real issues are. With valuable feedback and insights from your community and service delivery teams, you’ll be able to minimise bias and subjectivity, helping you direct resources where they’re needed most.
Gain cost and time efficiencies
Improve all services from day one
With a council-wide approach, you’ll be able to identify issues, gaps and opportunities across multiple services, allowing you to make efficiency gains across the board.
Keep your finger on the pulse
Track progress - measure results
With an ‘always on’ community survey, you’ll be able to run regular pulse checks to monitor service delivery, identify issues as they crop up and check the impact of your initiatives.
Aligned to the IP&R framework
Designed for Local Government Australia
Our Service Review Assessment solution aligns to the IP&R Framework, ensuring you gather data targeted to your needs, improving the quality of council reports.
Compare responses with your community
Explore gaps in perception
Compare responses from Service Staff, Service Leaders, Support Staff and Executives, then compare their aggregated results to that of your community, by service.
Service Excellence Reviews
A big data, big picture approach
Service Excellence Reviews provide councils with data aligned to the proven methodology of the Australian Business Excellence Framework (ABEF). Our platform helps your council make better decisions and recommendations that take the full picture into account.
With Service Excellence Reviews, you can fast-track the improvements that matter most to your community.